Refund policy

Refund Policy

Effective Date: July 5, 2025

At Digital Products Maven, we specialize in delivering high-quality digital products designed to meet your business, creative, and personal needs. Due to the nature of digital content and in accordance with U.S. and Virginia law, all sales are final.

No Refunds or Exchanges

All purchases made through Digital Products Maven are non-refundable and non-exchangeable. By completing a purchase, you agree to the following:

  • You understand that the product being purchased is intangible digital content.

  • You acknowledge that once a product is downloaded or accessed, you waive your right to a refund.

  • We do not accept returns, exchanges, or cancellations once your order is confirmed and the product is delivered.

  • Exceptions will only be made in the event of duplicate charges or a clear technical error on our part, in which case you must notify us within 7 days of purchase.

Download and Access Issues

If you experience issues accessing or downloading your purchase, please contact us immediately at [your support email]. We will make every effort to resolve technical difficulties promptly, but this does not constitute eligibility for a refund.

Legal Compliance – Virginia and U.S. Law

This policy complies with:

  • The Federal Trade Commission (FTC) guidelines on digital product sales.

  • The Virginia Consumer Protection Act (VCPA), which allows businesses to set clear refund terms, especially for digital goods.

  • Applicable laws that permit non-refund policies for downloadable software, eBooks, templates, and other non-returnable digital products.

Customer Responsibility

It is your responsibility to:

  • Ensure compatibility of your device and software before purchasing.

  • Read the full product description and preview materials (if provided).

  • Safeguard your downloaded files, as download limits and expiration dates may apply.

Contact Us

If you have any questions about this policy, please contact us at:

📧 Email: support@digitalproductsmaven.com
🌐 Website: www.digitalproductsmaven.com